Refund policy

Damaged Items and Order Issues

Please inspect your order upon delivery. If your item arrives damaged during shipping, is defective, you receive the wrong item, or there is an error with personalization, please contact us within 72 hours of delivery.

To help us resolve the issue quickly, please provide photos of the item and the shipping packaging. We will review the details and determine the appropriate solution. If a return is required due to damage or an error on our part, we will provide return instructions and cover any required return shipping costs.

Exchanges and Returns

We do not offer exchanges.

Due to the handcrafted nature of our sand etched glassware, we do not accept returns for change of mind, incorrect product selection, or personalized/custom orders.

If your order arrives damaged during shipping or there is an error with your order, please contact us. We will work with you to provide an appropriate resolution, which may include a replacement or refund.

Cancellations

Cancellation requests must be submitted within 24 hours of placing your order.

Because our sand etched glassware is carefully prepared and may begin production shortly after an order is received, cancellations cannot be accepted once your order has entered processing.

If your cancellation request is approved, your payment will be refunded to the original payment method used at checkout.

Please note that processing times for refunds vary by your bank or credit card provider. It may take several business days for the refund to appear on your account.