Shipping policy
Last updated: July 2026
Thank you for choosing Glass Island Designs. We carefully package each order and work to ensure your sand etched glassware arrives safely and on time.
Order Processing Time
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
Custom and personalized items may require additional processing time due to the handcrafted nature of our products.
During holidays, sales events, or periods of high order volume, processing times may be extended. If there is a significant delay with your order, we will contact you by email.
Local Pickup
Free local pickup is available for customers in our area.
Orders will be available for pickup after processing is complete, typically within 1–3 business days.
You will receive an email confirmation with pickup details once your order is ready. Please do not arrive for pickup until you have received this confirmation.
Orders should be collected within 48 hours of pickup notification.
Shipping Rates and Delivery Estimates
Shipping costs are calculated at checkout based on your location, order size, and available shipping options.
Estimated delivery times after processing:
- Canada: 2–8 business days
- United States: 4–8 business days
Delivery estimates are provided by the carrier and are not guaranteed. Delivery times may be affected by carrier delays, weather conditions, holidays, or customs processing.
Shipping Carriers and Tracking
Orders are shipped using available carrier services through our shipping provider. Carrier selection may vary depending on destination and shipping service selected.
Once your order ships, you will receive a confirmation email with tracking information.
Customs, Duties, and Taxes
For orders shipping to the United States, applicable customs fees, duties, tariffs, and related charges are included in the shipping cost where applicable.
Customs processing delays are outside of our control.
Address Accuracy
Please ensure your shipping address is correct before completing checkout.
If an address requires clarification, we may contact you before shipping. Once an order has shipped, address changes may not be possible.
Additional shipping charges may apply if an order must be reshipped due to an incorrect address provided by the customer.
Lost, Delayed, or Missing Packages
We provide tracking information for shipped orders and recommend monitoring your delivery status.
If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier first using the tracking information provided. We will assist where possible in resolving delivery issues.
Damaged Shipments
We carefully package all orders to help prevent damage during shipping.
If your item arrives damaged:
- Contact us within 72 hours of delivery
- Provide photos of the damaged item and packaging
- Include your order information
We will review the issue and work with you to provide an appropriate resolution.
Shipping Restrictions
Some locations or P.O. boxes may not be eligible for shipping depending on carrier availability.
We reserve the right to cancel orders that cannot be fulfilled due to shipping restrictions.
Multiple Items and Split Shipments
Orders containing multiple products may occasionally ship separately. Tracking information will be provided for each shipment.
Holiday Shipping Deadlines
During the holiday season, we provide recommended order dates to improve the chance of delivery before Christmas. These dates are estimates only, as final delivery times depend on carriers.
Recommended Christmas order deadlines:
- Canada: December 12
- United States: December 12
- Local Pickup: December 15
Local pickup orders should be collected by December 20.